Sorry about that! Send us a photo or short video of the issue along with your order number, and we'll ship a free replacement — no need to return the defective one in most cases.

If your order hasn't shipped yet, yes. Contact us as soon as possible with your order number and what you'd like to change (address, product version, or cancellation). Once it's shipped, we can't make changes anymore — but you can always use our return policy.

Contact us immediately with your order number and the correct address. If the order hasn't left the warehouse, we'll update it. If it's already on its way, we'll help you contact the carrier to redirect it where possible.

Tracking can sometimes pause for 2–3 days during transit between hubs — this is normal. If there's no update for more than 5 business days, contact us and we'll open an investigation with the carrier. If the package is confirmed lost, we'll send a free replacement.

First check with neighbors, your mailbox, or a pickup point — carriers sometimes deliver there without clear notice. Still nothing after 24 hours? Contact us with your order number and we'll sort it out.

Email us within 30 days of delivery with your order number, and we'll send you the return instructions. Once we receive the tracker back, you'll get your refund within 5 business days.